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Your Laptop Post-Graduation
Software Issues:
If you received a "graduate re-image" of your laptop during Laptop Central's "Check Up Before You Check Out" offer during the final weeks of the semester, or have received a re-image since graduation, your laptop now contains a built-in Rescue and Recovery partition.
Should your laptop receive an virus that cannot be removed, or any kind of operating system or software corruption that renders your machine unbootable, you can simply reformat your hard drive by tapping F11 during startup, and following the steps outlined on your screen. For a detailed walkthrough of this process, click here.
The saved good working configuration containing the Windows XP operating system, Office 2007, as well as anti-virus and anti-spyware products, will then be reinstalled. Note: All personal data will be lost as a result of this process.
Hardware Issues:
While Laptop Central is unable to provide further hardware
support for university provided laptops past graduation, the laptop itself comes with a three year warranty, and can be serviced directly by Lenovo for hardware repairs. As your laptop's warranty begins in July of your junior year, the typical Bryant graduate will be eligible for warranty service until the July following their senior year.
You may call Lenovo directly at 1-800-IBM-SERV for hardware service. After a brief conversation with a technician who will attempt to categorize your problem, Lenovo will provide you with instructions on how to ship your laptop via the pre-paid package they will provide, and a timeframe on when to expect its return. Note: Lenovo is unable to provide software repair or virus removal for your laptop. You are responsible for all data backup prior to shipping your laptop for service.
Theft:
It is important to note that upon graduation, the laptop's insurance policy as well as its anti-theft software license will expire. If you are interested in continuing to use Absolute's Computrace product, an individual license can be purchased here.
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