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Information Services has drafted the Service Level Agreement, a set of documents, that outline the minimum level of service you, as a member of the Bryant University community, should expect from us.
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Bryant University does not require users to periodically reset their e-mail/webspace passwords. If you would like to reset your password, you may do so by following these steps:
If using a Bryant desktop, while you are logged on press the Ctrl - Alt - Del buttons at the same time. Then press Reset Password.
If you are off campus, using a laptop connected to wireless, or on a personal computer, login into mail.bryant.edu. Click Option on the left hand menu. Scroll down to the bottom of the page and click Change Password. Domain is campus2000, Account is your username, then type your old password once and the new password twice.
You can also stop by the Help Desk in person with your University ID to have your password reset.
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Start by reviewing these subject areas:
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Bryant University has entered into an agreement with Microsoft which allows faculty and staff to use a number of Microsoft products on their home and office computer. The agreement is renewable annually. More details on the Microsoft Campus Agreement can be found here.
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Please visit the Supported Standards page to review the recommendations for equipment, then e-mail the Help Desk asking for a quote. We will send you a quote and you will then need to have it approved by your department head and reply to the e-mail with an account number and object code to place the order.
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Yes, if your phone has the capability to connect to wireless. Please bring your phone to the Help Desk. We will need the MAC address (physical address) of the phone so that we can register it on the network. You will then have to enter the Wireless key to connect to the #Bryant# network.
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System "slowness" can usually be attributed to 1 of 3 issues:
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A hard drive that is failing.
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Viruses and spyware interfering with normal OS operation.
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Too many programs / addons loading at startup and holding onto system resources (e.g. multiple instant message clients, printer & digital camera software, AOL software).
Please contact the Help Desk for testing if you are experiencing consistently sluggish responses from your system. If your hard drive is starting to fail, it is best to catch the issue as quickly as possible to maximize the chances of data recovery.
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A clicking noise coming from your system could be an indication that the hard drive is starting to fail. Please contact the Help Desk as soon as possible, it is best to catch the issue as quickly as possible to maximize the chances of data recovery.
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The battery issued with your laptop is under a one year warranty. Battery life does tend to degrade over time, as the battery accumulates "cycles." Each battery cycle represents one full charge and discharge of the battery. To avoid gaining cycles, leave your battery plugged into the charger when stationary, and do not let the battery fully discharge. The battery cannot be "over charged" or damaged by leaving it plugged into the AC adapter for extended periods of time.
To see how many cycles your battery currently has, left click on the battery gauge on your desktop and choose the "Launch Power Manager" option. If you have closed this display, the Power Manager can also be accessed by going to Start --> All Programs --> ThinkVantage --> Power Manager. Once the Power Manager has opened, click on the "Battery Information" tab. If your battery has over 250 cycles, you can expect its performance to significantly decline.
Performance can be sometimes be improved through a process called "reconditioning." To recondition your battery, click on the "Battery Maintenance" button on the Battery Information tab of the Power Manager. Before proceeding, make sure your laptop can be left unused and plugged into AC power for 4-5 hours. Then click on the "Perform Reset" button. You will be notified when the recondition is complete.
If you continue to receive unsatisfactory performance from your battery, check with the Help Desk. It may be a sign of a more serious hardware issue.
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Heightened fan noise is usually the result of accumulated dust and debris built up inside the fan. A blast of compressed air will usually dislodge the blockage, and return fan operation to normal. Please call the Help Desk for an examination should the noise persist.
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Please by sure that you are connecting to the #Bryant# network.
WEP key is: 2BCACCE551C1A551AB03654321
Refer to this document for wireless access help.
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If you have received a message that your computer is in the remediation network, this is part of a network security system that Bryant has is place to help prevent the spread of network viruses and spyware. Usually you will get this message for one of the following reasons:
1. You don't have any anti-virus software installed.
2. The definitions for your anti-virus software are out of date.
3. The system has detected that you have a virus on your system.
To resolve this issue:
If this is a personal computer, please install anti-virus software if you do not have one currently installed. If you do have software installed, please check the settings to see the date of the last update and if needed, install the most recent updates through the program. If you still cannot connect, please contact the Help Desk.
If this is a Bryant computer, please contact the Help Desk.
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The Help Desk can only provide limited support for personal laptops issues pertaining to connecting to the Bryant network. (i.e., you have up to date anti-virus software, yet you cannot connect to the wireless.) Due to liability issues, we will not physically work on your laptop, but can give you step by step instructions.
The Help Desk does not provide support for home desktop computers.
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On most IBM/Lenovo laptops you can press the FN (function key) and F5 keys at the same time. This will bring up a menu that allows you to enable or disable your wireless radio.
Also, some laptops have an on/off slider switch that is usually located on the left side on the front of the bottom bezel.
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Faculty and Staff can borrow a laptop from the Help Desk for up to a week. Please request the laptop at least a week in advance to allow for us to set it up and ensure we have one available.
Any special events with the need for multiple laptops or special software require at least two weeks notice in advance.
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To reset the default font in Microsoft Word 2007, please take the following steps:
1) Open Microsoft Word 2007
2) Make sure you have the Home tab selected, and open the font dialog box by clicking on the area highlighted in yellow as shown below:
3) Once the font dialog box opens, change the font and size to whatever you wish. Be sure to press the Default button when you are finished.
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You may have noticed that there is more space between paragraph lines and between paragraphs themselves in Word 2007. This was done by Microsoft to improve readability.
To return spacing to the defaults found in previous versions of Word, you must change the Style Set option. To do this, please follow these steps:
In Word 2007, click the Home tab to ensure it is selected.
Click Change Styles in the Styles group, point to Style Set, and then click Word 2003.
To make this your default style, click Change Styles in the Styles group, and then click Set as Default.
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For questions relating to basic differences between the 2003 and 2007 versions of Office programs, or for help regarding the new Office Ribbon that all Office programs employ, check out the introduction and basic training on the Microsoft site.
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The Help Desk offers training videos here. You can also find training on the Microsoft site here. Please contact HR if you are interested in training classes.
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