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How to use Remote Desktop using Bryant University’s ASA VPN

Refer to the directions below for how to connect to the VPN and use remote desktop to access the Bryant University Network from off campus. If you experience issues, please refer to the section for TROUBLESHOOTING STEPS FOR WINDOWS XP SERVICE PACK 3 COMPUTERS or contact the Help Desk at 401-232-6111.

It is important to note that the first thing to be done is to have your department head send an e-mail to helpdesk@bryant.edu to authorize for you to remote into your Bryant computer from off campus. You can then contact the IT Help Desk at extension 24357 to have Remote Desktop enabled on your office computer.

Windows 2000/XP/Vista/Windows 7 Version

The Cisco ASA device has been added to the Bryant Network to provide a secure connection to the Bryant University Network. This document describes how to initiate a Remote Desktop session to your computer at Bryant from a remote computer. (You will need to know the name of your computer.)

Step 1: Start Internet Explorer (Mozilla is not supported you must use Microsoft’s Internet Explorer) then visit this web address

https://vpn.bryant.edu.

If you receive the dialog box shown below please click on Yes.

If you use Internet Explorer version 7 you will see this screen. Click on Continue to this website.

Step 2: You will now see this dialog box. You’re Username and password is the same Username and password you use when you logon to your computer in your office. This is also known as your Active Directory Username and password. After you enter your Username and password click on Login. The Group must be Bryant University.

Step 3: After you successfully login you will see this dialog box Click on Continue.

Step 4: You will now see this screen. Click on Remote Desktop which is the 4^th entry on the left side of the screen.

Step 5: You will now see this screen. Type in your computer’s name or IP address then click on Browse. After you click on Browse you will see either Picture 1 or Picture 2. If you see Picture 1 proceed to Step 6. If you see picture 2 please go to the troubleshooting section located at the end of this document.

Picture 1

Picture 2

Step 6: If you see picture 1 Make sure Allow access to your local clipboard is checked off then click on Yes.

Step 7: Your office computers desktop will appear soon you will need to login as if you were sitting at your office computer.

Step 8: After you login you will see your computers desktop as if you were sitting in front of it in your office.

Step 9: When you are done working logout of your session by clicking on the Red x in the top right-hand corner of the Remote Desktop window.

TROUBLESHOOTING STEPS FOR WINDOWS XP SERVICE PACK 3 COMPUTERS

Step A: You will need to verify the following is setup before proceeding.

Click on Start-Control Panel then double-click on Internet Options.

Step B: Click on Programs you will now see this screen.

Step C: Click on Manage add-ons. You will see the screen below. Click on the Show drop down arrow and highlight Add-ons currently loaded in Internet Explorer.

Step D: Highlight Microsoft Terminal Services Client Control then click on Enable. You will see this entry move to the Enabled section. Now click on OK. Close all dialog boxes. Exit Internet Explorer. Return to Page 1 of this document and try again.

Step E: You will see this dialog box after the issue has been resolved and you are able to connect to your office computer. Click on Connect.